OpenAI API Failures

Incident Report for Released

Resolved

Open AI is back to normal and our AI generations are working again.
Posted Dec 12, 2024 - 17:51 AEDT

Update

Most requests are now processing successfully, but we’re holding off on declaring full operational status until OpenAI resolves their incident.
Posted Dec 12, 2024 - 15:05 AEDT

Update

We continue to see intermittent AI generation failures from the OpenAI API.
Posted Dec 12, 2024 - 14:30 AEDT

Monitoring

AI generation is currently restored. We continue to monitor for OpenAI failures.
Posted Dec 12, 2024 - 14:13 AEDT

Identified

The OpenAI outage has reopened - we no longer are seeing successful generations.
Posted Dec 12, 2024 - 12:19 AEDT

Monitoring

Open AI has found a fix and we are starting to see successful AI generation in the app. We are monitoring the performance now.
Posted Dec 12, 2024 - 12:04 AEDT

Investigating

The OpenAI API is currently returning errors, causing our AI generation not to work. We are monitoring the outage and will provide an update as soon as we know more.

https://status.openai.com
Posted Dec 12, 2024 - 10:59 AEDT
This incident affected: Jira App (OpenAI API).